Modem Driver Support & Information
 Modem Support FAQs |
Modem Driver Assistance |
| Modem Support Links |
WinXP Driver Information |
| HSP Modem Support |
Modem Support FAQs
The modem support section provides you with answers to some commonly asked modem related questions, as well as informative links directing you to URLs of PC manufacturers, modem vendors and third party modem support sites.
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| Contents: | |
| I. | FAQs |
| II. | PC OEMs Retail Modem Manufacturers Using Conexant Modem Chipsets |
| III. | Useful Links |
| Answers to FAQs | |
| 1. | Is Conexant a modem manufacturer? Conexant does not manufacturer modems. We provide the chipset to the original modem device manufacturer (ODMs). |
| 2. | Who should I contact first when looking for modem support - the PC OEM, Modem Manufacturer or Conexant? Your best bet is the manufacturer of your computer (PC OEM) or original modem device manufacturer (ODM). In most instances the manufacturer of the computer (PC OEM) or original modem device manufacturer (ODM) provides the needed driver that works best for the modem that has been installed in your PC. |
| 3. | How can I find out if my modem is a Conexant/Rockwell HSF or HCF modem? You may download and run the executable command "listmodem.exe". This program looks for a Conexant modem in your system and returns some helpful information for identifying which modem you are using. If your modem is not already installed, please do so before running this application. You do not need to load device drivers to use this application. |
| 4. | How to identify a modem manufacturer? There are two sites on the web to assist you. Locate the FCC ID number on the modem and go to http://www.fcc.gov/oet/fccid/ and click on "FCC id codes". This should provide a manufacturer name to the corresponding ID number. The second option is to locate and identify the registration number on the modem. You can go to the following web site http://www.fcc.gov/oet/fccid/help.html and click on "FCC id # search". This should provide a manufacturer name to the FCC ID number. |
| 5. | What is a driver? A driver is a piece of software used by your computer to communicate with a particular peripheral. There are drivers for printers, video, sound, modems, etc. Drivers are regularly updated and new versions can help correct problems and significantly improve performance. |
| 6. | Why is it important to get the latest driver for my modem? It is important to get the latest driver for your modem because it can increase the performance (connect speed), connection stability, bug fixes, and allow the user to use the modem in a new operation system. |
| 7. | Where can I get a generic driver for the Conexant/Rockwell Modem? Generic modem drivers are available on the modem support pages. Our generic drivers only support data/fax capabilities for modems used in systems running Windows 9x, Windows ME, Windows 2000, and Windows XP. It is recommended that you first contact the manufacturer of your personal computer for specific device drivers intended for your system. |
| 8. | How do I check whether the modem driver is correctly installed and working properly? 1). Go to Modem inside the Control Panel and check if there is any modem listed. Then click on the Diagnostics tab, highlight the com port where the modem is set and click on More Info. You should see a set of commands and responses listed. 2). Try to connect to an ISP. |
| 9. | What are init strings? How do I check the init strings to see if V.90 is not disabled? Init strings are commands to set the modem at the initial condition required for a specific modem. If the init string doesn't include the +MS command, V.90 is not disabled. You can enable V.90 by including +MS=V90 in the init strings. To enable K56flex by including +MS=K56 in the init strings. And to enable V.34 by including +MS=V34 in the init strings. Try http://www.spy.net/~dustin/modem/ for some generic init strings. |
| 10. | I need Windows software drivers for my laptop. The generic drivers available on the modem support pages are for PCI card modem devices. Conexant modems in laptops are based on different concepts and consequently will not work with the generic drivers. Please contact your laptop manufacturer for the appropriate drivers. |
| 11. | Are Modem Drivers available for the Linux operating system? Please refer to the modem driver assistance download page on this site for access to Linux drivers for Conexant modem devices. |
| 12. | I am looking for Combo (V.90 LAN) drivers for Windows. Please contact the manufacturer of your PC for the appropriate V90/LAN combo card driver. The generic drivers found on the modem support pages are for PCI card data/fax modems. |
| 13. | Why doesn't my modem stay connected? There are a couple of reasons why a modem will unintentionally disconnect. 1. Your phone service may include call waiting. Generally when the modem detects the call waiting signal, the current session will be terminated and the local phone will begin ringing. 2. Check that the CD-ROM drives in your system are running in DMA mode, see XP FAQ #6. 3. Change the configuration of your Graphics Hardware Acceleration to "NONE". |
| 14. | My modem doesn't connect or stay connected at 56K. In some cases the phone line conditions are unable to support V90 connections and consequently are unable to operate at 56k. If this is the case, your modem will perform better if you make a V34 connection instead. To accomplish this, the modem must be given the at+ms=v34 command. This can be done in a HyperTerminal session or added to the modem initialization (init) string. Please see the help files for your respective operating system for more information. |
| 15. | How do I disable call waiting? Win98 - Go to Start -> Settings -> Control Panels. Open the modems control panel and click on the dialing properties button. Check the checkbox next to the disable option and select *70 from the pull down menu to the right. Depending on the phone system you are using, you may need to use a different prefix to disable call waiting. If *70 does not disable the call waiting feature, try the other offered prefixes. If you do not meet with success, contact your phone company for more information. WinME - Go to Start -> Settings -> Control Panels. Open the Network and Dial-up Connections control panel and double click on your connection. Click on the dialing properties button. Check the checkbox next to the disable option and select *70 from the pull down menu to the right. Depending on the phone system you are using, you may need to use a different prefix to disable call waiting. If *70 does not disable the call waiting feature, try the other offered prefixes. If you do not meet with success, contact your phone company for more information. Win2K - Go to Start -> Settings -> Control Panels. Phone and Modems control panel and select your location. Click on the edit button and check the checkbox next to the disable option. Select *70 from the pull down menu to the right. Depending on the phone system you are using, you may need to use a different prefix to disable call waiting. If *70 does not disable the call waiting feature, try the other offered prefixes. If you do not meet with success, contact your phone company for more information. AOL (America Online) Follow the below instructions:
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| 16. | How do I change the allowed idle time? The maximum idle time can be set in the dial up connection properties. Please refer to the Windows help topic idle for specific instructions. This only works if the modem supports it. The idle time has nothing to do with disconnect problem. |
| 17. | My modem doesn't connect at 56k. Not all phone lines support V.90, forcing a V.90 connection in this case does not do anything. |
| 18. | When I try to access my modem I get a blue screen. First try to re-install the drivers. If the modem still doesn't work try updating the drivers. If the problem only recently started happening try removing any new hardware or software that was recently installed. |
| 19. | I keep getting disconnected from the Internet. I was told the interrupt was too high. The Interrupt Request (IRQ) is used by the modem device as a means of communication with your central processing unit (CPU). The specific value of the IRQ does not affect whether or not your modem gets disconnected. See other related FAQ's. |
| 20. | The modem inside the computer says... RS56/SP-PCI R6793-11 Rockwell 98 9915 B77525.3 This information can be used to identify the device on the modem you are using. Please see the FAQ regarding product identification for more information. |
| 21. | I am using America Online. There is extensive information available on the Microsoft Windows website, regarding AOL issues, troubleshooting and frequently asked questions. Search: http://support.microsoft.com |
| 22. | I have a problem with my installation disk and driver installing onto Windows 95. Each of the driver packages includes a readme file with installation instructions. |
| 23. | I would like information on drivers to install for both modem enumerator and modem. The installation instructions are packaged with the generic drivers. Please refer to the readme.txt file for instructions on how to remove and install the drivers. |
| 24. | I upgraded the operating system on my HP comptuer and now I do not have audio. Are there drivers available, and if so, where can I get them? The modem/audio product used in HP systems is Riptide. Visit the HP website (www.hp.com) for the software download. |
| 25. | I have a Hewlett-Packard (HP) PC and a Riptide modem. Do you have drivers for this device? Riptide modem drivers for the HP are available on the HP website. Website: http://www.hp.com Search: http://www.hp.com/cgi-bin/cposupport/ccsearch/start |
| 26. | I am having problems connecting or my modem keeps on disconnecting. This can sometimes be caused by other equipment that is connected to the same telephone line, by using a surge protection device on the telephone line or by faulty telephone wiring/cords. Try the following to see if it resolves your problem.
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| PC OEMs & Retail Modem Manufacturers Using Conexant Modem Chipsets |
| PC OEMs |
| Acer Support Site: http://global.acer.com/support/index.htm Apple Support Site: http://www.apple.com/support/ Compaq Support Site: http;//www.compaq.com/support/files Dell Support Site: http://support.dell.com Emachines Support Site: http://www.e4me.com/support/index.html Fujitsu Support Site: http://us.fujitsu.com/support/ Gateway Support Site: http://www.gateway.com/support/choose.shtml Hewlett-Packard Support Site http://www.hp.com/country/us/eng/support.htm IBM Support Site: http://www-1.ibm.com/support/ Legend Support Site: http://www.legend-holdings.com NEC Support Site: http://www.necus.com/support/ Samsung Support Site: http://www.samsung.com/support/index.html Sony Support Site: http://www.ita.sel.sony.com/support/ Toshiba Support Site: http://www.toshiba.com/html/support.html |
| Retail Modem Manufacturers |
| Broadexant Modem Support Site: http://www.broadxent.com Diamond/SonicBlue/Supra Modem Support Site: http://www.diamondmm.com Best Data Modem Support Site: http://www.bestdata.com Zoom Telephonics Modem Support Site: http://www.zoom.com ActionTec Modem Support Site: http://www.actiontec.com Puretek Modem Support Site: http://www.puretek.com.tw Creative Modem Support Site: http://www.creative.com U.S. Robotics Modem Support Site: http://www.usr.com |
| Useful Links |
| Third-party Modem Support Sites, please use with caution. |
More information on other modem vendor drivers can be found at:
Extensive and frequently updated with links to many modem informational sites:
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